[ Support ]
Support
Need a hand with Nico? Reach us directly, or find quick answers to the most common questions below.
Contact us
Email support@nico.build and we'll get back to you. Include the email address on your account and a short description of what you're seeing — a screenshot helps.
Getting started
Create an account with your email in the app, then start a chat. Nico works on its own for general questions and web research; to work with your pipeline, deals, calendar, or inbox, connect those tools from the Nico web or desktop app and they sync to your other devices.
Connecting your tools
Nico connects to Salesforce, HubSpot, Attio, Salestools, Slack, Google, and Microsoft through each provider's secure sign-in. You approve exactly what Nico can access, and you can disconnect any tool at any time from Settings. Anything that would send a message or change a record is shown to you for approval first.
Plans and billing
Nico has a free tier and paid plans. You can view your current plan and usage in Settings on any device. Plan purchases and changes are handled in the Nico web and desktop apps.
Managing or deleting your account
You can update your account and sign out from Settings. To delete your account and all its data permanently, open Settings, and under Data choose Delete account — this cannot be undone. You can also email support@nico.build for help.
Privacy and security
Connections use HTTPS, connected-service tokens are encrypted, and Nico never sends a message or changes a record without your approval. For the full details, see our privacy policy.
Still stuck? Email support@nico.build. See also our Privacy Policy and Terms of Service.